Bri Nyaisha

If I can give 0 stars, I would. My family and friends have been ordering from here for years. About 2.5 hours ago today I made a call stating I wanted to order a cake, in details & the young lady on the phone stated I needed to make the payment over the phone rather than in person so I did. She said that my payment went through & I told her I’d be there by 7 & she told me that the cake would be ready in the back for me. I get my cousin to pick the cake up while I’m 3 stores down to only come back to the bakery and a nasty older lady with black hair is telling him & I that i NEVER paid for the cake. She kept raising her voice saying “NO NO YOU ONLY GAVE ME YOUR NAME!” So the other employee (a man) tells the lady to calm down & wait. Remind you, she didn’t even BOTHER to ask other employees cause she swore she spoke to me. Once I pulled out my bank statement the guy told the lady “she did pay!” So I see 2 other employees in the back & I go up to them and say does anyone remember speaking to somebody with my name?” THEY BOTH SAID NO! The older lady and man were so apologetic and stated there was another person with the same name as me (my name isn’t so common) who never paid. How can that even be when I was told that over the phone orders are to pay by phone ONLY?! never again.