Sarah W

Halfway through my matzo ball soup, I saw a hair floating near the surface. I went to pull it out but as I kept pulling, a clump of hair was revealed, not just the one hair. When I called in, they gave me the option of getting a new soup or taking a credit. I wanted a refund, but they claimed that “the system wouldn’t let them.” Neither option works for me - I certainly don’t want more of the soup and I don’t see myself going back there after this experience.