Genesis P.

Incredibly rude. I have emailed and called numerous times since 2020 to see what I need to obtain my mother’s marriage certificate (she lives abroad and needs it for immigration purposes) and every time I called, NO ONE was able to tell me what I needed. Every time I’d call, they would say “I don’t know”, “Just look at the website” or “just email them”. I have emailed and NO ONE has responded. I sent the form to request the marriage certificate along with documentation through mail with proof as to why I need it along with documentation that proves that I’m the daughter (since no one was able to tell me EXACTLY what I needed) and my request got rejected. I went in person with all documentation that proves why I need the marriage certificate for my mother and they didn’t even bother to listen to me. They kept interrupting me and didn’t even look at the documents that I had with me as proof. They just kept handing me the same paper over and over again and were clearly in a rush to get me out of there. They were very unprofessional, unresponsive and utterly unhelpful with no willingness to help me solve this issue. I understand that I need something written from my mother authorizing me to get the marriage certificate but WHY WAS NO ONE ABLE TO TELL ME THAT BEFORE OVER THE PHONE? I have been calling and asking for information for over SIX MONTHS! I am dealing with a time sensitive immigration process with my mother and they were unable to work something out with me.

The pictures below show that they handed me the same exact document three times and didn’t even realize it because they were in such a rush to get me out of there. The other picture is to show that they didn’t even want to listen to what I had to say and just handed me the form to request the marriage certificate although I already had that filled out.