J e s s

I have had a signed contract for a reserved wedding block with The Exchange since August 24, 2022 for a weekend in August 2023. We have had the hotel on our wedding website for over 6 months. I reached out to each of the hotel blocks we reserved today, a bit less than 2 months out from the reserved weekend. Thankfully no one from our group reserved a room at the Exchange, choosing other nearby hotels instead, because they didn't even bother letting us know they'll be closed from today until the end of September until we reached out. An astounding lack of professionalism. Thank goodness I reached out today - who knows how long it would've taken for me to find out they're temporarily closed?