Mari L.

My first call last week, the day I got my member packet and after waiting on hold over 40 mins, the rep was monotone, bored and came off as though she could care less about what I was asking her regarding my health and the changes to my providers. Her tone seemed to berate my doctors office because "I don't need a authorization for that and they SHOULD already know that. You're fine for 180 days anyways." and then a quick, "anything else?" as she tried to end the call ASAP, which I understand with hundreds of us calling, worried... but, Still sad. I would have welcomed a new member and tried to retain me for when I am working again and when their company isn't my only option.

I remember my first call with Family Care and finally feeling cared for... It's sad. I lost my healthcare and got health coverage. We'll see how it goes and I'll update as needed, but the first impression is gone.