Ruslan M

Aquatics has demonstrated a lack of professionalism. Attempts to contact their director, Betty Cook, have been unsuccessful, as her voicemail still mentions being out of the office since January, despite it being July. Additionally, for coaching they employ young high school students who lack proper training experience. They mostly sit at the edge of the pool, providing minimal guidance, resulting in no noticeable improvement in children's swimming techniques.

Moreover, our son’s summer swimming sessions have been handled by a different coach each time during the summer course, leading to inconsistent and ineffective instruction. This has been a disappointing and costly experience.

Betty, it's crucial to address customer feedback. Your failure to return calls and resolve issues reflects poor management. I will escalate the matter to the Fairfax County Park Authority, hopefully they take an action.