Katy Freitas
Latest Reviews
CinemaxX Offenbach am Main
Terrible place.
I've bought a ticket for the Spider-Man English version because I don't understand German. I took the covid test as is required to go to Kino nowadays. Them when I finally got to the theatre the movie was in German. NOBODY came to explain anything. I had to leave and ask for information, to learn that they wouldn't change the movie just gave us a voucher, which I don't think is an apology. And when I asked for my money back they didn't give me the online tax back, also unfair.
People spend extra time going to the movies to have a nice experience and this place made a mistake and don't care about the customers.
Such a disappointment.
How they don't pay attention to the version of the movie that they are exhibiting? And also the management approach to the situation was awful.
I've bought a ticket for the Spider-Man English version because I don't understand German. I took the covid test as is required to go to Kino nowadays. Them when I finally got to the theatre the movie was in German. NOBODY came to explain anything. I had to leave and ask for information, to learn that they wouldn't change the movie just gave us a voucher, which I don't think is an apology. And when I asked for my money back they didn't give me the online tax back, also unfair.
People spend extra time going to the movies to have a nice experience and this place made a mistake and don't care about the customers.
Such a disappointment.
How they don't pay attention to the version of the movie that they are exhibiting? And also the management approach to the situation was awful.