Evan Bray
Latest Reviews
Mosaic at Metro Apartments
We were here for ~1.5 years and would have stayed for longer had our circumstances not changed. I'm very familiar with the "modern" apartment complexes that surround PG Plaza and firmly believe Mosaic to be the best bang-for-your-buck option.
After renting for 10 years, I can confidently say that the staff here is the most capable/willing to help of them all. In particular, Craig and Cassie; the two staff members I had the most contact with. Obviously, some things are out of the front office's control, but they have a strong track record of doing what they can. For the first time ever, I truly felt like the front office had our best interests at heart instead of just being kind for the sake of appearances.
Appliances and interior finishes are noticeably older than other luxury-branded rentals in the area, and that shouldn't be a surprise. At just over a decade old, the complex can hardly be considered dated. Maintenance has consistently been speedy and performs quality fixes instead of band-aid jobs that you may be used to. Equity Residential clearly has the long game in mind.
Suggestions to management (or corporate, really) for QOL improvements:
1. Simplify the labeling of the reserved parking spaces. Garage spaces have painted numbers (101, 102, etc...), but "reserved" spaces have a sign with a completely different 3-digit number. Get rid of the numbered signs and just use a generic "reserved" sign. If a resident wants to reserve a space, it becomes as easy as saying "I want to reserve Space XXX". Maintenance puts a sign up. Boom, done.
2. Install a security camera/fob-entry to the trash chute areas, which get clogged by careless use and become a dumping ground far too frequently. The email reminders to not clog the chute, less you incur a $50 fee, are useless when everyone can see that there's no way for management to enforce it.
After renting for 10 years, I can confidently say that the staff here is the most capable/willing to help of them all. In particular, Craig and Cassie; the two staff members I had the most contact with. Obviously, some things are out of the front office's control, but they have a strong track record of doing what they can. For the first time ever, I truly felt like the front office had our best interests at heart instead of just being kind for the sake of appearances.
Appliances and interior finishes are noticeably older than other luxury-branded rentals in the area, and that shouldn't be a surprise. At just over a decade old, the complex can hardly be considered dated. Maintenance has consistently been speedy and performs quality fixes instead of band-aid jobs that you may be used to. Equity Residential clearly has the long game in mind.
Suggestions to management (or corporate, really) for QOL improvements:
1. Simplify the labeling of the reserved parking spaces. Garage spaces have painted numbers (101, 102, etc...), but "reserved" spaces have a sign with a completely different 3-digit number. Get rid of the numbered signs and just use a generic "reserved" sign. If a resident wants to reserve a space, it becomes as easy as saying "I want to reserve Space XXX". Maintenance puts a sign up. Boom, done.
2. Install a security camera/fob-entry to the trash chute areas, which get clogged by careless use and become a dumping ground far too frequently. The email reminders to not clog the chute, less you incur a $50 fee, are useless when everyone can see that there's no way for management to enforce it.
The Moongate Garden
Quaint little garden with Asian vibes. Off the beaten path and relatively unknown.