kristy castillo
Latest Reviews
Summit Vacations
!!!!!! Do not book with this company !!!!!!!!!
We have had the worst customer service!
The customer service of this rental agency and owner are a bit rediculous.
1. No towels have been received after confirming they would bring them. Cleaning person said they don’t like to leave towels but he would bring but $1 spa towels. Really. You tell customers that. How cheap of an operation you guys really run and not to expect anything but the worst.
2. Stove still broke without anyone addressing
3. Completely ignored the fact the bed was so uncomfortable that we had to purchase our own mattress topper and only asking to refund purchase and we would leave for next guests to improve their stay.
4. Heating system is rediculous. The guy that came yesterday “pushed a button” and said would run better. Back bedroom still a sauna. This should be noted in listing if not going to be remedied.
5. Carbon monoxide detector still out of order which is a HAZARD!!!
We had listed out 13 items to be addressed by management. Only one item was acknowledged, the most simple: not enough pillowcases.
You guys are unbelievable.
We have had the worst customer service!
The customer service of this rental agency and owner are a bit rediculous.
1. No towels have been received after confirming they would bring them. Cleaning person said they don’t like to leave towels but he would bring but $1 spa towels. Really. You tell customers that. How cheap of an operation you guys really run and not to expect anything but the worst.
2. Stove still broke without anyone addressing
3. Completely ignored the fact the bed was so uncomfortable that we had to purchase our own mattress topper and only asking to refund purchase and we would leave for next guests to improve their stay.
4. Heating system is rediculous. The guy that came yesterday “pushed a button” and said would run better. Back bedroom still a sauna. This should be noted in listing if not going to be remedied.
5. Carbon monoxide detector still out of order which is a HAZARD!!!
We had listed out 13 items to be addressed by management. Only one item was acknowledged, the most simple: not enough pillowcases.
You guys are unbelievable.