Maija White

What can I say, dissapointed in BA! We flew Economy from LAX to LHR in mid-Dec 2022, flying home to see family for Christmas. Check-in and boarding was easy, but the experience on board was very dissapointing. While the staff was very nice & friendly, the plane was old and just not up to scratch! Arm rests don't lift all the way up, so you cannot lie down to sleep or lean over two seats. The safety card used by the crew was a joke: it was an A4 piece of flimsy crumpled paper with missing corners! Before take-off some passangers mentioned to the crew that their tray tables do not fold up & the crew just said "we know, you can change seats when we're in the air" ? The enertainment system was very dated and old with a very slow touch screen and lots of glitches and issues, movie selection was quite poor. I know it's not the most important thing, but for an 11hr flight, you'd like to be able to enjoy watching something! Before landing, I asked for a coffee and was told "we don't have any hot drinks"!? After a long overnight flight not being able to even have a hot drink, that was just ridiculous. We paid a lot of money for the flight and we feel like we didn't have the experience that we should have had.