Matthew Moore
Latest Reviews
New York Sports Club
I got an e-mail notifying me that my membership had been cancelled. As I wasn't sure about keeping it anyways, I figured that was fine. And then went and joined another gym. Six months later I realized they had nonetheless kept charging me. When I brought it up to them, they refused to refund the $400 they had charged me over that time.
ETA: Re, the response from the owner. I brought it up with the manager of the club, who escalated it to the regional manager. Both of them said they would not refund the money. They're aware of what they're doing wrong. They simply prefer to keep the money than to remedy it. "Great customer service" means being polite, as long as it doesn't cost them anything. Even when they had no real right to the money in the first place.
ETA: Re, the response from the owner. I brought it up with the manager of the club, who escalated it to the regional manager. Both of them said they would not refund the money. They're aware of what they're doing wrong. They simply prefer to keep the money than to remedy it. "Great customer service" means being polite, as long as it doesn't cost them anything. Even when they had no real right to the money in the first place.