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I was traveling in the area and had two packages sent here for a pickup hold on Oct. 6, 2022. The label was addressed to me and specifically said "USPS - HOLD FOR PICKUP" with my phone number.

They called me and said it would be okay for me to pick up the packages the next day, Oct. 7, 2022. I came in the afternoon and was told that the packages were already sent back to originator the day before.

Truly unprofessional; A TOTAL WASTE OF RESOURCES for the packages to now be circled around the country; total lack of communication (their phone number is disconnected); rude workers. Just an all around dump.
I was traveling in the area and had one package sent here for a pickup hold on Oct. 6, 2022. The label was addressed to me and specifically said "USPS - HOLD FOR PICKUP" with my phone number.

They called me and said it would be okay for me to pick up the packages the next day, Oct. 7, 2022. I came in the afternoon and was told that the packages were already sent back to originator the day before.

Truly unprofessional; a total waste of resources for the packages to now be circled around the country; total lack of communication (their phone number is also disconnected, along with the Genesee street office). A poor experience visiting Utica New York.