Rekha Ashok Devadiga
Latest Reviews
Devonshire Terrace
Hi Team,
I’m writing to share our disappointing experience at your restaurant yesterday.
While we were initially pleased to be seated outdoors without a reservation on a Thursday evening, our evening took a downturn when it started raining. One of your servers kindly guided us to another table, but shortly after, we were confronted by a lady, possibly the manager, who insisted we vacate the table as it was reserved. Despite our attempts to explain that we had only moved at the direction of your staff, she continued to argue with us instead of offering a solution.
When we asked where we could sit to eat our food, especially given the rain, she had no answer. Eventually, we were assigned another table, but only for 40 minutes, and then asked to leave before that time was even up. By then, our food had gone cold, and our drinks were diluted with rainwater, completely ruining the experience.
It’s important for your staff to know how to handle situations like this. If it rains and you need to move guests indoors, there should be a clear plan in place. Simply because tables are reserved (but still empty) doesn’t mean guests should be left in a limbo. And it’s definitely not the time to argue with customers, further diminishing their experience.
This experience was extremely disappointing. We came expecting a pleasant evening but left feeling disappointed and unwelcome.
I’m writing to share our disappointing experience at your restaurant yesterday.
While we were initially pleased to be seated outdoors without a reservation on a Thursday evening, our evening took a downturn when it started raining. One of your servers kindly guided us to another table, but shortly after, we were confronted by a lady, possibly the manager, who insisted we vacate the table as it was reserved. Despite our attempts to explain that we had only moved at the direction of your staff, she continued to argue with us instead of offering a solution.
When we asked where we could sit to eat our food, especially given the rain, she had no answer. Eventually, we were assigned another table, but only for 40 minutes, and then asked to leave before that time was even up. By then, our food had gone cold, and our drinks were diluted with rainwater, completely ruining the experience.
It’s important for your staff to know how to handle situations like this. If it rains and you need to move guests indoors, there should be a clear plan in place. Simply because tables are reserved (but still empty) doesn’t mean guests should be left in a limbo. And it’s definitely not the time to argue with customers, further diminishing their experience.
This experience was extremely disappointing. We came expecting a pleasant evening but left feeling disappointed and unwelcome.