LeiLani Richardson-James

This location went downhill over the span of maybe 5 months. It used to be great and the workers were nice and made really great sandwiches, but now everytime I go, there's a different person working there and my order is always wrong in some way.

These are the inaccuracies I have experienced at least once, but most are more than once, at this location: wrong bread, wrong size sandwich (size too small), missing items, completely wrong item, missing ingredients, food made inconsistently, food made really messy. Sometimes I'm charged what I ordered and given the wrong thing and I can fix it, sometimes they input my order wrong so even on my receipt I can't technically prove my order is wrong unless they remember what I ordered, but we hate bringing back food only for it to be thrown out so we just take the wrong orders.

I'm so sad because I have developed an addiction and routine of going here to eat lunch after a lot of physical training across the street, but then my favorite sandwich comes in wrong. I miss the 3 guys that looked like they belonged in a Bill & Ted spin off world from the 90s, they knew how to make a good sandwich. Plus they're idle chat when there were no customers was very funny. Now we just have people that go "can we do that?" When I try to order my food with modifications that were recommended to me buy the past staff. ...like putting cheese into a soup.

Here's a photo of my "soup" I received once that I could hold upside-down without it falling out and I'll let you be the judge of how much they care.