Natasha Parks

I went to Firehouse @ 12:19p ordered a small Virginia, honey ham sandwich on wheat bread, pepper jack cheese with bacon, to go. When I made it back to my job and open my sandwich, there was no bacon! So I called firehouse sub spoke with Bettie Who took my order and she advised me I would have to speak to her manager. She then put Maria on the phone. She was extremely rude, when I had advised her what the issue at hand was, I would have taken the sandwich back, but I only get a 30 minute lunch break and the time wouldn’t allow me. Maria has the audacity to tell me that She can have the sandwich remade, but I would need to bring the other one back. I let her know that I don’t need anything from them. I just want what I paid for and to credit my debit card for not having The bacon on the sandwich. She tells me I have six days to bring it back to get a refund and or have the sandwich remade. Let her know that when I get off work today, I will not be coming to firehouse sub but maybe sometime next week when I’m working. She was talking over me and not even allowing me to speak. I will never return back to this firehouse sub and give them my money with the rudeness of the manager. This could’ve been so simple To address but she made it complex. Letting me know that she was going to run the cameras to see what firehouse sub teammates put on the sandwich which sounds pretty ridiculous! But I did let her know for a small sandwich that cost almost 9 dollars for sure I want my money back for the bacon. And I don’t need nothing else from fire house. -Natasha