Amy Panomsanarint

Mistakes made on TWO out of 3 sandwiches. Worst customer service I have ever received. During the day, staff has been unbelievable, but in a GOOD way. The 3 girls I had to deal with today were ALL extremely rude, entitled and offended when their mistakes were pointed out. Then I was told that it had to be me that just begin changing how these sandwiches are ordered after 3-4 YEARS of ordering them the EXACT same way, that it was not possible that she simply misheard me on the phone. If at ANY point, a simple apology was made, I probably would have just dropped it. Now disciplinary measures will be sought out. There is NO way behavior like that should EVER be tolerated. If nothing is done, this will be a direct reflection of how a customer with an issue that is MORE than valid is treated. This is not the light that representatives of value within the Firehouse Subs company should want to shine directly down on them. The only thing that would make my experience there any worse is if nothing is done to the 3 female employees of the Firehouse Subs at Rainbow and Patrick in the southwest area of Las Vegas at 3:45pm on Tuesday, February 28, 2023. It is agreed that "taking the high road", or "turning the other cheek" are both good options, but once in a while, exceptions need to be made in the interest of what is right. A medium on white bread with Turkey, bacon and Swiss with NO toppings, sauces or spices was given to me like this...shriveled up bread and some cold slices of bacon...and NOTHING else...