Bryce W
Latest Reviews
Firehouse Subs Rainbow Pavilion
2023 Aug 18
I attempted to make an online order for 17 individual sandwiches for my office for the same day. The website would not allow me to place the order. I called two different locations and they both said the website was down. I called this location and they said I could not make the order over the phone since it was more than $50 and that I had to come in to place the order. I drove all the way there to order in person. As the cashier was about to place my order the manager walked in and said I could not order because it was considered “catering” and that they agreed the day before that catering orders need to be placed 24 hours before. The employees and manager then proceeded to argue back and forth whether or not they should take my order since the employee already told me yes. I ended up leaving and getting food elsewhere since my coworkers have been waiting to eat and needed to get back to work on the job site. Embarrassing level of service.