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Grand paradise
2024 Oct 28
As a regular customer for over a year, I’ve come to appreciate the biryani, which is consistently good, likely because it’s cooked in bulk. However, on October 29th around 1 AM, I ordered both biryani and palak paneer, and unfortunately, the palak paneer was missing salt entirely, which really impacted the flavor.

One recurring issue I’ve noticed is the lack of attention to detail with other dishes, and I’ve observed this both in takeout and when dining in. Additionally, when I visit the store, I often see the staff on their phones or not fully engaged. It gives the impression that quality and customer service are not priorities, particularly during the night shifts.

This is a genuine suggestion to the owner: please consider reinforcing with staff the importance of attentiveness to food quality and customer experience, especially during late hours. Implementing some limits on phone use might help ensure that every dish and every interaction meets the standards expected. I’d love to continue supporting this place, and a little more focus on these areas could really make a difference.
Thank you