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Latest Reviews
Academy Massage Therapy
I've been a client of theirs for over three years, and I’m giving two stars only because of my awful recent experience with their customer service. I made the mistake of thinking my appointment was half an hour later than it actually was. I was on my way when the receptionist called, informing me that I was late and by the time I would get there 15 minutes were left in my appointment and they didn’t have anyone else to fill-in later. I was charged a no-show fee, but the receptionist said they would contact their manager to explain the situation and see if they could waive it.
The fee remained on my account for three months. During my last call, the receptionist repeated the same response as before, saying they would contact their manager and let me know. I asked them to follow up since no one had reached out to me before. The receptionist responded with an attitude, and an hour later, I received a “text” confirming they would be charging me for the no-show fee, which they had confirmed with their manager.
In the past three years, I've never missed an appointment, but they have often contacted me (“called”) to reschedule or adjust my appointments for their convenience, and I've always complied with their requests. A week before the missed appointment, they also asked me to change the time, which led to my confusion about my appointment time.
I've referred more than 10 of my friends to this place, but I don’t think any of us will be returning. Spend your money somewhere with better customer service.
The fee remained on my account for three months. During my last call, the receptionist repeated the same response as before, saying they would contact their manager and let me know. I asked them to follow up since no one had reached out to me before. The receptionist responded with an attitude, and an hour later, I received a “text” confirming they would be charging me for the no-show fee, which they had confirmed with their manager.
In the past three years, I've never missed an appointment, but they have often contacted me (“called”) to reschedule or adjust my appointments for their convenience, and I've always complied with their requests. A week before the missed appointment, they also asked me to change the time, which led to my confusion about my appointment time.
I've referred more than 10 of my friends to this place, but I don’t think any of us will be returning. Spend your money somewhere with better customer service.