David Burnell

So damn frustrated with this Academy Massage place. They have fantastic massage therapists this review is nothing on them they all get 5 out of 5 in my books for all the ones I have seen. My gripe is when trying to book an appointment and their processing of Benefits is aweful! I can almost never get an appointment time I conveniently need or ask for, even if booking a week in advance! Why the heck they have Walk Ins Welcome on their signage is absolutely beyond me because they are always booked solid for weeks upon weeks on end! You can never get in! I am in pain and need help now not 3 weeks from now! I also found out they don't have direct billing for my insurance company SunLife! A huge, big well known insurance company! Anywhere and everywhere else I have ever gone has direct billing for Sunlife! It's unfortunate but I have to look else where now, I don't have $100 always readily available to throw down for a massage and have to paper submit it and wait weeks for reimbursement from my insurance. What an absolute disappointment and huge inconvenience this is. Brutal!