Sue Makinson

Given 1 star as no option to give zero.
Absolutely appalling. Booked and paid online as attending a show at the AO. Arrived at the car park only to be told it was full. Explained to the staff member that we had booked AND PAID. We had email confirmation. The extremely rude and arrogant staff member just replied with.... not my problem. Had no choice but to try and find... and pay for parking elsewhere. Resulting in missing part of our show. Furious doesn't even begin
to cover it.
We had enail

We have stayed at trevella numerous times, as a family, over the past 20 years plus. However, now that the site is no longer family run and run by a larger organisation the feeling is definitely more about how much money they can make rather than looking after the customer. The shop is poorly stocked. The pool is functional but desperately needs updating and the caravans need some work doing - eg.. new decking with secure gates ( for the safety of children and pets). Flooring in bathrooms needs to be hard flooring... as much as the carpet looks nice in the ensuite, when the heating is on the smell of urine soaked carpet is unmistakable.
As a family we have loved trevella for years but it us with a sad heart that we will be looking for a new site to stay next time we visit.
Too much money spent on cramming more caravans in and raising the cost year after year and not enough put back in to improve the site and facilities.