Marie

I would avoid booking any type of special event at Butte des Morts Country Club. While it might have been a great venue in the past, I think my recent experience is very telling of the quality of service you can expect to receive here now. Two weeks ago I called to book a reservation for mother's day brunch, after seeing their online flyer for this event. I provided my first and last name for the reservation. Sarah said she would need to look into it and call me back. She later left a voicemail confirming my reservation. Two days before Mother's Day I called again just to re-confirm. Sarah answered the phone, but told me I had no reservation. I mentioned our prior call and the fact that I still have her voicemail confirming the reservation. She simply said that I was not a member and so I don't have a reservation. I explained that this was a mother's day gift, and there would be no other options available now given the short notice. I basically pleaded with her to let me keep the reservation. She did not care at all - just coldly repeated the same thing - "You are not a member, you don't have a reservation. If you would have checked, you would see that we are members-only." Sarah's mistake has now ruined mother's day for my mom - we cannot go out anywhere because everything else is booked. I am an event professional myself, so I am very familiar with events and bookings. I do understand their explanation that the club is members only -- my issue is that they should have told me this. To confirm a reservation with a group but then secretly cancel it without telling them is unacceptable. I also take issue with Sarah blaming me for not knowing this was a members-only event. I can respect someone that makes a mistake and owns it -- mistakes do happen -- but pointing fingers is not okay. Especially considering their mother's day flyer makes no mention of being members onIy. Plus, I've been here for my brother's wedding, and he is not a member. This led me to believe this is a club that sometimes has public events. So, it honestly just added insult to injury by telling me this was all my fault. Lastly, the utter lack of care about their mistake is startling. I was really surprised to have someone speak so coldly to me, especially when I was being very reasonable and nice. I'm shocked that there was no apology and no attempt to find a resolution.