Sabina Marke
Latest Reviews
Speed IT
I actually had VERY BAD experience with this firm. Firstly I brought my laptop there because I read these comments that they repair quickly and not that expensive.
I had a problem with hardware, it couldn’t close properly. Then after a while they said that, not only this is the problem, but also my wifi antenna is broken (even though I had no problem with wifi before) and suggested me the option which costed half of my laptop price. I agreed with that option just because I had a pressure of time and wanted to get my laptop as soon as possible. However, I waited 3 months and after all this time decided to call them myself and ask what is taking so long. They said that they are still waiting for parts and they do not know when it will be delivered. And suddenly after 1 day I get a call from them which informs that my laptop is fixed because they have found another solution which would be even cheaper. When I asked them why form the beginning they have not suggested me this “cheaper and quicker” option they started to figure out various excuses. When I asked them for discount because I waited so long, they threw me back that I get anyways the lower price as originally, so I should be happy, but when I argued that that originally the price was so high because of “new parts” which they needed to be delived, and now the price is smaller just because they used “old parts”, they didn’t even want to listen, so they didn’t provide me the discount for waiting so long. In general in the shop, when I expressed my complains and asked for discount, they shouted and started to complain that they have no time to argue and I just waste their time.
So to summarize, I assume that originally they proposed me the most expensive option in order to get more money from me, plus the 3 months they did not do anything and just when after these 3 months I called and started to complain that I need to wait that long they decided to finally repair it with the quick and cheaper option because I would have took back the laptop and search for another repair shop. Moreover, they treated me really bad when I expressed my complaints. So I would really NOT RECOMMEND to go there. Maybe they treat you nice when you don't express your complaints, but when you are brave enough, then you get treated like a rubbish.
I had a problem with hardware, it couldn’t close properly. Then after a while they said that, not only this is the problem, but also my wifi antenna is broken (even though I had no problem with wifi before) and suggested me the option which costed half of my laptop price. I agreed with that option just because I had a pressure of time and wanted to get my laptop as soon as possible. However, I waited 3 months and after all this time decided to call them myself and ask what is taking so long. They said that they are still waiting for parts and they do not know when it will be delivered. And suddenly after 1 day I get a call from them which informs that my laptop is fixed because they have found another solution which would be even cheaper. When I asked them why form the beginning they have not suggested me this “cheaper and quicker” option they started to figure out various excuses. When I asked them for discount because I waited so long, they threw me back that I get anyways the lower price as originally, so I should be happy, but when I argued that that originally the price was so high because of “new parts” which they needed to be delived, and now the price is smaller just because they used “old parts”, they didn’t even want to listen, so they didn’t provide me the discount for waiting so long. In general in the shop, when I expressed my complains and asked for discount, they shouted and started to complain that they have no time to argue and I just waste their time.
So to summarize, I assume that originally they proposed me the most expensive option in order to get more money from me, plus the 3 months they did not do anything and just when after these 3 months I called and started to complain that I need to wait that long they decided to finally repair it with the quick and cheaper option because I would have took back the laptop and search for another repair shop. Moreover, they treated me really bad when I expressed my complaints. So I would really NOT RECOMMEND to go there. Maybe they treat you nice when you don't express your complaints, but when you are brave enough, then you get treated like a rubbish.