Jasmine Hwang

Had a very bad experience at this rite aid, which is unfortunate because my family and I have been coming to this pharmacy for years. I arrived at 2pm and waited for it to open after lunch break. After several minutes the bars were still closed despite the pharmacist being behind the counter and seeing the growing line behind me. After finally opening the bars, Asha insisted she could not process a coupon for me as it would take an hour, and that I should have told her beforehand I had a coupon. I asked how this would have been possible as the pharmacy was barred for the last 20 mins and she never gave me the opportunity to show her my coupon. She insisted I pay without the coupon as she said she had to tend to the other customers, even though I told her I had used coupons before with no issue or need for wait time. She said she did not want to go through the trouble of re-doing the order with the coupon. She then told me to check the box saying I had received counseling on my prescription even though she hadn't told me any information whatsoever. When I pointed this out, she made up information on the usage. Because I couldn't afford to wait another hour, I paid the higher price for my prescription and left as it was clear she did not care. Very disappointed in the lack of care and professionalism that was demonstrated by this pharmacist.