Shellyann Smith

If I could give zero star, that's exactly what I would have given. DO NOT GO TO THIS PLACE! If your passport is expired, travel to Jamaica on the expired passport and renew it when you get there. The tall, dark, middle age to elderly man that works at the front desk is a DISGRACE to Jamaica. He is VERY RUDE, condensing, disrespectful, and argumentative. I had to go in person to the office after calling there for 1 month straight to get on update on my passport. NO ONE EVER ANSWERED THE PHONE. When I went in person the phone was ringing off the hook while the front desk person was busy on his personal cell phone talking to someone, pointing out to them that he sent a text at XYZ time and they have been ignoring it. Anyways, after more than 2 months of waiting, I called PICA and they haven't received my passport application. No one could locate it. I called back DCs embassy and I was told they sent off my application. They couldn't provide a receipt or anything to confirm that it was indeed sent off. I later learned from PICA Customer reps that passport are not sent to Jamaican, just the application. So where is my passport and who have it? Investigation continues 07/24/2023