C Alexis

Do yourself a favor and avoid this place at all costs. It doesn’t matter if you've followed instructions/procedures to the T with your applications, you will be left with the short end of the stick. My daughter applied for a travel document( which should take 7days when mailed in) for her upcoming trip weeks ahead and we still haven’t heard anything or received it.They hardly answer the phone and whenever you finally talk to someone they can’t provide you with any updates and keep transferring the call. No one seems to have a functioning brain that works there. One gentleman that answered told me that they receive hundreds of application each day so they can’t possibly update everyone. If they don’t want to deal with customers checking on the status of their applications, why don’t they implement a system online where we can check it ourselves? This would be so much better instead of dealing with their HORRIBLE customer service. They are so backward in my opinion. For those of you who are panicking about travelling on a expired passport, you absolutely can. I called jetblue and they said as long as you are returning to your home country, a expired passport is acceptable. Just check with the airline to be certain. I was just trying to ensure we had a backup plan if the airline said we couldn’t travel on it. But look where it got me. This place deserves zero stars.