lisa A

Went to buy a gaming monitor and accessories. Settled on an MSI 32" monitor at Media Mart. They didn't have stock so we opted to wait till the next day to self collect. The monitor arrived after 5pm at their store and we went to collect upon receiving their call. The item was sealed and they had a no unseal unless purchased policy. Trusting them we paid $620 and collected and realised the screen was cracked upon set up. Media Mart shrugged off and promptly sent us off to MSI customer service. Cracked Screen No warranty. Lesson learnt.