Gail Bernardo
Latest Reviews
Fortune Cooking
My parents/family have been coming to Seng’s restaurant for years and I’m so sad I have to make this review because it’s not the first or second time they’ve made a mistake with our take out orders. We always make our regular orders of #8 and #9 & for it to be fried noodles instead. That requires a $2-$3 extra charge which we do not mind, we love the fried noodles here. BUT we come home to have all our dishes made with fried rice and NOT fried noodles, so my dad calls seng to complain about the order, that it was made incorrectly once again. And seng tries to make amends by charging us half price next time? I’m sorry but that’s disappointing considering you’re charging us extra to have it made with fried noodles for $2-$3 and it’s your mistake you didn’t make the dish correctly.
My parents are quite upset coming from him when it’s clearly his mistake (he’s also the one on the phone who’s taken the order). Time to get someone more efficient on the phones taking orders because this would probably be the last time we order at this restaurant. We will be contacting them again to make this right… $60-$70 is a lot for your mistakes.
They also need to start letting people tap their own card it almost feels disturbing we have to hand over our card over the counter. That’s a red flag I’d point out.
My parents are quite upset coming from him when it’s clearly his mistake (he’s also the one on the phone who’s taken the order). Time to get someone more efficient on the phones taking orders because this would probably be the last time we order at this restaurant. We will be contacting them again to make this right… $60-$70 is a lot for your mistakes.
They also need to start letting people tap their own card it almost feels disturbing we have to hand over our card over the counter. That’s a red flag I’d point out.