Lorna Fox
Latest Reviews
The Soulville Steakhouse
2023 May 30
Sadly not a rave review, attended saturday night, party of 4. As we entered there was a medical emergency taking place, which understandably is out of the establishments control and we were informed and warned that food maybe delayed which we totally understood. When we did order and receive our food two of the starters were inedible, they were totally dried out and over cooked, it was like trying to eat shoe leather, we told the waitress and we requested we were not charged for them, which we weren't. The 3 steaks ordered were over cooked as well, one asked for medium rare and it was medium at best, reality well done, but was edible one lamb shank which appeared to have been cooking all day, was dry and tasteless and could not be eaten. At no point did anyone ask if everything was to our satisfaction, bearing in mind the issue with two of our starters. When the plates were eventually collected, again seeing as one dish was only half eaten, again no one asked us if everything was ok. Staff although very pleasant and friendly seem to be winding down for the night as all congregating in the kitchen and the music turned off, this was 9pm! Such a shame as we were looking forward to eating here, but will not return. Although every establishment can have an off night, this very much felt that there was no care on dinners satisfaction or enjoyment. I did voice this to the manager but was just told oh it's not usually like this please come back, but quite frankly would not like to risk it, was expensive for what it was.