Mons Sharaah

I had very bad experience w the staff as I mad early reservation but when I reached to the hotel the rooms were not ready, despite I notified them earlier that Im coming between 12-12:30 noon and they assured me the rooms were ready!!! The staff were unhelpful they were trying to push me and my family to go for upgrade or take the rooms w higher price , i had to wait till 3 pm to go to my room at the end I received it dirty where the trash of the previous guests wasn’t removed , also whenever i needed cleaning of the room i had to call the reception !!!! The food of the room service was so bad as well .