Peter
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Hotel Adlon Kempinski Berlin
I hate to type a review like this but we really did not have a great experience at Adlon Kempinski. Firstly, let me say that the staff were almost always excellent. The lobby and public areas are nicely kept. The breakfast buffet was great and had superb service and views. The actual stay, however was subpar.
We had a disappointing stay for the first two nights of a week long stay and the resolutions were not satisfactory. There happened to be a loud wedding at the Adlon that evening. A Lamborghini was revving its motor, horns of many cars honking and loud music. I understand how a wedding is a special moment so we closed the window and decided to go have dinner and hope when we returned the wedding will have quieted down. It was our anniversary and I didn't want to highlight any of the problems in front of my wife. We went downstairs to have dinner and hope for the best. The dinner didn’t go well but I will leave that review with Quarre.
When we get back upstairs and we are preparing to sleep the wedding became much louder. I phoned the front desk at 1030 and asked them when the wedding was going to be over and he said they are schedule for 10pm! Oh well, I guess I have to be patient. It was a cold evening so I tried to turn on the heater but climate control panel did not work. I was so tired I just went under the covers to watch TV and try to sleep. I turned on the television and after only 5-10 minutes it would go black, and then reset itself. I could only laugh to myself. We are at the 5 star Adlon hotel with a terrible meal, cold room and no television! Welcome to Berlin! I phoned the front desk to see if there was something that could be done like resetting the TV or the heat but unfortunately, the only thing that could be done would be to send up a repair person. Since it was 11pm, on our anniversary we decided to sleep and try to forget the evening. At this point I asked to have the manager phone us the next day. We waited but did not get a call so I phoned down to explain the situation later in the morning. I was told that the person needed time to figure out a solution but at this point my wife asked if we could just please have another room that had everything working in it. There was damage and other minor issues with the room so I understood her request; she was starting to get disappointed as I. Later we were told that they did not have any other rooms available until the following evening but they would send someone up to repair our tv and heater and then upgrade us once a room was available. We waited and waited, never imagining it would have taken so long. Much to our surprise, the repair person did not arrive until 5pm that day! While I was waiting for the repair man, I began to notice the wear and tear in the room. The carpets and drapes had stains (see photos) the desk was badly damaged and the windows were dirty and very damaged.Then the gentleman was able to repair the items after rebooting the TV and reconnecting the temperature control. Unfortunately, the television stopped working about 5 minutes after he left. He had said that if his repair didn't work, they would need to replace the television. The temperature control did not heat the room about 1 hour after he left so we spend the second evening cold and without television for the second night. I really began to regret choosing the Adlon Kempinski. Even the next day, we had to wait until after 3pm to move to our other room. This was a much larger suite which my wife liked and so I stayed silent about the frustrations I had from staying here. The "lady in red" came to visit us during our breakfast and asked if we were satisfied, I said yes because we were in front of many people at the entrance and I didn't want to waste more of my vacation time discussing problems that were never resolved.
I am sorry for such a long response but I really feel that I was let down by Adlon Kempinski. I would have chosen another hotel since this one is so worn. Remember, we tried two rooms and both had serious damage and wear.
We had a disappointing stay for the first two nights of a week long stay and the resolutions were not satisfactory. There happened to be a loud wedding at the Adlon that evening. A Lamborghini was revving its motor, horns of many cars honking and loud music. I understand how a wedding is a special moment so we closed the window and decided to go have dinner and hope when we returned the wedding will have quieted down. It was our anniversary and I didn't want to highlight any of the problems in front of my wife. We went downstairs to have dinner and hope for the best. The dinner didn’t go well but I will leave that review with Quarre.
When we get back upstairs and we are preparing to sleep the wedding became much louder. I phoned the front desk at 1030 and asked them when the wedding was going to be over and he said they are schedule for 10pm! Oh well, I guess I have to be patient. It was a cold evening so I tried to turn on the heater but climate control panel did not work. I was so tired I just went under the covers to watch TV and try to sleep. I turned on the television and after only 5-10 minutes it would go black, and then reset itself. I could only laugh to myself. We are at the 5 star Adlon hotel with a terrible meal, cold room and no television! Welcome to Berlin! I phoned the front desk to see if there was something that could be done like resetting the TV or the heat but unfortunately, the only thing that could be done would be to send up a repair person. Since it was 11pm, on our anniversary we decided to sleep and try to forget the evening. At this point I asked to have the manager phone us the next day. We waited but did not get a call so I phoned down to explain the situation later in the morning. I was told that the person needed time to figure out a solution but at this point my wife asked if we could just please have another room that had everything working in it. There was damage and other minor issues with the room so I understood her request; she was starting to get disappointed as I. Later we were told that they did not have any other rooms available until the following evening but they would send someone up to repair our tv and heater and then upgrade us once a room was available. We waited and waited, never imagining it would have taken so long. Much to our surprise, the repair person did not arrive until 5pm that day! While I was waiting for the repair man, I began to notice the wear and tear in the room. The carpets and drapes had stains (see photos) the desk was badly damaged and the windows were dirty and very damaged.Then the gentleman was able to repair the items after rebooting the TV and reconnecting the temperature control. Unfortunately, the television stopped working about 5 minutes after he left. He had said that if his repair didn't work, they would need to replace the television. The temperature control did not heat the room about 1 hour after he left so we spend the second evening cold and without television for the second night. I really began to regret choosing the Adlon Kempinski. Even the next day, we had to wait until after 3pm to move to our other room. This was a much larger suite which my wife liked and so I stayed silent about the frustrations I had from staying here. The "lady in red" came to visit us during our breakfast and asked if we were satisfied, I said yes because we were in front of many people at the entrance and I didn't want to waste more of my vacation time discussing problems that were never resolved.
I am sorry for such a long response but I really feel that I was let down by Adlon Kempinski. I would have chosen another hotel since this one is so worn. Remember, we tried two rooms and both had serious damage and wear.