Kiran Notay
Latest Reviews
Hotel X Toronto by Library Hotel Collection
My friends and I are residents of Toronto and came to this hotel for a 1 night stay for the experience and a night out.
From the moment we got to the hotel our experience was horrible. Many things went wrong. One of our friends arrived later in the evening and we had left instructions at the front desk to provide a room key for her (we left a name as well). The front desk staff completely ignored our instructions and called the room disrupting our sleep as we were resting before our night out.
Part of the experience of this hotel is the rooftop. There is a 2 hour limit and we have to book our time slots. When we went up to the rooftop there were limited lounge chairs that were taken or "saved" by people and we were told at that point that it was first come first serve. We ended up sitting on hard chairs for 1.5 hours. Once we finally got to lounge chair we were asked to leave as our time was up. Good luck in finding a comfortable chair!!!
When we first entered our hotel room it was freezing. We turned the Air conditioning down a little bit. At this point, we tried to have a nap, but as stated above the front desk called the room and disrupted our sleep. We all got up and started getting ready for the evening. We noticed that it was getting warm in the room so we increased the air conditioning thinking it will kick in and the room will get cooler throughout the evening/night. Unfortunately, this did not happen. We went out and came back around 4am/5am and the room was still hot but at that time in the AM we just went to sleep as we were tired and didn't think to contact the front desk as we didn't think anything was wrong at that point, however, it was a horrible sleep and the room just kept getting hotter. Shortly after we called the front desk to let them know that we felt the AC was not working. They sent a maintenance guy and even he walked in saying it was really hot. The maintenance guy checked and confirmed that the AC was not working and in fact, there was a part missing or he didn't have the part they needed to fix the AC. When we called the front desk to let them know they kept hanging up the phone on us. We tried calling at least 5 times. Each time, they hung up. We went to speak to the staff at the front desk to ask for some reasonable compensation, but instead we were met with staff that was argumentative, unapologetic and unwilling to provide reasonable compensation.
One would think that spending over $600 a night at this hotel you would receive better service than what we got. All we got left with is being hot and bothered!!!
I highly DO NOT recommend staying at this hotel.
Kiran
From the moment we got to the hotel our experience was horrible. Many things went wrong. One of our friends arrived later in the evening and we had left instructions at the front desk to provide a room key for her (we left a name as well). The front desk staff completely ignored our instructions and called the room disrupting our sleep as we were resting before our night out.
Part of the experience of this hotel is the rooftop. There is a 2 hour limit and we have to book our time slots. When we went up to the rooftop there were limited lounge chairs that were taken or "saved" by people and we were told at that point that it was first come first serve. We ended up sitting on hard chairs for 1.5 hours. Once we finally got to lounge chair we were asked to leave as our time was up. Good luck in finding a comfortable chair!!!
When we first entered our hotel room it was freezing. We turned the Air conditioning down a little bit. At this point, we tried to have a nap, but as stated above the front desk called the room and disrupted our sleep. We all got up and started getting ready for the evening. We noticed that it was getting warm in the room so we increased the air conditioning thinking it will kick in and the room will get cooler throughout the evening/night. Unfortunately, this did not happen. We went out and came back around 4am/5am and the room was still hot but at that time in the AM we just went to sleep as we were tired and didn't think to contact the front desk as we didn't think anything was wrong at that point, however, it was a horrible sleep and the room just kept getting hotter. Shortly after we called the front desk to let them know that we felt the AC was not working. They sent a maintenance guy and even he walked in saying it was really hot. The maintenance guy checked and confirmed that the AC was not working and in fact, there was a part missing or he didn't have the part they needed to fix the AC. When we called the front desk to let them know they kept hanging up the phone on us. We tried calling at least 5 times. Each time, they hung up. We went to speak to the staff at the front desk to ask for some reasonable compensation, but instead we were met with staff that was argumentative, unapologetic and unwilling to provide reasonable compensation.
One would think that spending over $600 a night at this hotel you would receive better service than what we got. All we got left with is being hot and bothered!!!
I highly DO NOT recommend staying at this hotel.
Kiran