Reed Randolph

Our tour guide was so good that I thought it was a professional recording at first.
The crew on our boat was energetic, helpful and fun.
Captain made sure all sides of boat got a good view.

Richard went out of his way to blame me for my phone not loading the Verizon app quick enough. His problem solving was to tell me to go the app for everything.

Except when I needed to increase the cost of my plan. At that point, he had God access to my account.

I needed to go up one level in data. Richard was really pushing a three level increase. Eventually, I got him to step me up only one tier.

From a customer service perspective, the store is pointless. Corporate wants you on the app. Use the app, make them close this expensive store front