Robert Hendy

The entirety of the staff were excellent - knowledgeable, personable, and kind. The lobby, bar, courtyard, and exterior are beautiful and cozy.
So, why only two stars? Because I feel deceived. The room we were given was in their obviously older wing of the hotel - it didn’t match any photos shown anywhere, by any means. It was old, unclean (not that it wasn’t swept, but dirty since the fixtures and items in the room were old and needed obvious maintenance), and insecure (the window which opened basically to ground level didn’t latch properly and often fell off its hinges - and no, I am not, unfortunately, making this up). The list of little annoyances, like no outlet in the bathroom, needing access stairs to access an elevator?, and the chrome cast not working (we called and no one ever came to help until the next day when we asked again), add up to a litany of borderline unacceptable policies at a standard hotel, but for what this hotel is billed as, it is outright deceiving customers that are put into the “old wing” of the hotel.
I would not recommend anyone stay here. There are many better places in Copenhagen at a comparable cost.