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Karahi Boys
2024 Jun 14
Upon entering the establishment for a family dinner, we were immediately greeted by an unpleasant and pervasive odour that marred the ambiance.

The restaurant was surprisingly uncrowded, allowing us to secure a table quickly. Shortly after that, a server named Priyanshu approached us with a warm welcome, offering water and instructing us to access the menu via a QR code. Her demeanour was the epitome of politeness and hospitality.

The restaurant's interior presented a lacklustre aesthetic, compounded by music that was not only excessively loud but also ill-suited for the setting, resulting in an overwhelming sensory experience.

The state of the washroom was deplorable, with refuse scattered across the floor, further detracting from the dining experience.

Our order consisted of an array of dishes: a full Goat Karahi, Sultani BBQ Chicken, Nihari, family-sized Naan, and Dum biryani. The wait time was extended to nearly thirty minutes. In the interim, Priyanshu graciously served us complimentary mango mint margaritas, a delightful reprieve.

The first dish to arrive was the Dum biryani, courtesy of server Mohika. While the chicken was commendably tender, the rice lacked authenticity, evoking the sensation of being reheated in a microwave.

A short ten minutes later, the BBQ Sultani Chicken made its appearance. Despite its savoury taste and succulent texture, the serving size was disproportionately small relative to its cost.

Subsequently, after a brief interval, Mohika returned with the Goat Karahi, Nihari, and family Naan. The Nihari, though flavorful, was served in a portion so meagre that it paled in comparison to other Pakistani eateries, leading to a sense of disappointment.

Conversely, the Goat Karahi was a culinary triumph, boasting tender, juicy meat perfectly seasoned with a harmonious spice blend. Yet again, the portion size was a letdown when measured against the offerings of similar establishments.

The saving grace of our dining experience was the exceptional service provided by servers Mohika and Priyanshu. Their outstanding hospitality and customer care were commendable and deserving of accolades.

I implore the management to consider the following recommendations:

Moderate the volume and selection of music to reflect the family-friendly nature of the restaurant, as opposed to the current nightclub-like atmosphere. Please play some decent music at a lower volume.

Furthermore, attention must be paid to the cleanliness of the dining area and the washrooms, and eliminating the offensive odour is imperative.

Enhancements in the quality, quantity, and portion sizes of the food are essential to ensure that the pricing is justified.

I remain optimistic about the potential for improvement and look forward to revisiting to witness the restaurant’s progress.
I recently visited this establishment, not for the first time, as I have a fondness for their cuisine. Opting for takeout, I placed an order for four portions of chicken tikka. It's worth noting that this location doesn't offer seating arrangements for customers. After an approximately 45-minute wait, I received my order and proceeded to my car. Feeling a bit hungry, I opened the takeout box only to find four thigh pieces inside, but no drumsticks.

I promptly returned to the restaurant, seeking clarification from the same employee who had handed me my order moments earlier. When I displayed the contents of the box and inquired why I had received only four thighs instead of the expected four whole chicken legs, including both leg and thigh portions, the initial response was that the pieces had been cut accordingly.

However, I persisted and reiterated my expectation of receiving drumsticks, as the chicken tikka was advertised as such. I expressed my relief that I had taken a moment to inspect my order right outside the restaurant, rather than making the approximately 45-minute drive home only to discover the discrepancy. This raised concerns about the additional expense and inconvenience I would have incurred.

In response to my concerns, the employee took my order back into the kitchen, requesting that I wait for another ten minutes. Upon returning with my order, she offered an apology but made no effort to enhance my overall experience. Regrettably, this incident ranks as one of the most disappointing dining experiences I have encountered.

I would like to advise all patrons of this establishment to exercise caution and inspect their orders immediately upon receipt. This ensures that you receive exactly what you ordered and avoid any potential inconvenience or disappointment.