Stacy Gibson

Ordering from the Loft is a JOKE 😡!! I placed an online order on May 17, 2020. On May 28th I got an email saying my entire order was canceled due to the items no longer being available. After waiting on hold for over an hour to speak to a representative, she was unable to figure out why my items were canceled, she stated the items are still available and she is unsure what the issue is. She said her supervisor would have to review the order/issue and call me back within 24hrs (most likely the same day). I still have not received a call back. I also used a gift card to pay for a portion of this order, so not only did I not receive anything I ordered, I can't reuse my gift card.