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On Saturday, we celebrated my nephew's 3rd birthday on train 20 from NOLA to Slidell. I have to admit; I dreaded the thought. When our train was called to board, we met Mr. Philip. He had a smile on his face that made our day. He had an excitement and a smile and such a positive spirit, he took our experience to the next level. I pray he is recognized, appreciated, and advanced by Amtrak for his dedication to his customers.