Joshua Giampietro

I’m posting this again because the hotel deleted my original review. Not all of the rooms have AC which is very annoying. My issue with the hotel begins a few weeks ago when me and 4 other people I invited went to the hotel bar. We were sitting near the TV, the volume was loud and we requested that it be turned down. Another group of guests had the remote, the waiter would not get it from them and only asked them to turn it down they refused. Not only that but they turned the volume up to the absolute maximum to spite us. The manager got involved and we were informed that the other guests were much more important to the hotel as they spend a lot of money there and get additional privileges. Since we aren’t there as frequently and don’t spend as much money, we aren’t considered important guests. The managed advised us that if the music bothers us, we are free to leave. They also started smoking inside the bar, which is a very small room. The smell was nothing short of disgusting.

The hotel very clearly only cares about its high paying clientele and the regular guests are quite frankly treated like garbage.

To anyone that is traveling to Quito, look somewhere else. You can find another hotel for the same price that actually cares about its guests. Also the mattress was as hard as a rock.