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I was in this shelter with my daughter this past June and this was not my first shelter experience but best by far. Im grateful for all the staff including security to maintain and social services Department. My case worker was miss Gray and i was treated the same way i treated her. She has a very kind heart and special love for all the children. She was understanding to all our needs and concerns always. She was straight forward about what she needed to do as well as what i needed to do about exiting the shelter into to our new home. I did what she said if not more and in less then for months me and my daughter are finally in our own apartment and grateful for all the love we received from woodruff family residence staff and all of Brooklyn. I have read reviews and i highly disagree with negative comments on any current staff member employed there. No matter where you are in life and what you do you will be treated the way you treat people and as far as the roaches are concerned that's anywhere you go i worked in restaurants and dined in the best steak house guess what they got roaches too so buy some raid and move forward with your priorities. I was in a shelter infested with mice i did what i had to do and moved on. I wanted to thank everyone for being so caring and not only did i get a home we gain some really wonderful strong woman as friends for ever. Much love from the polinskie girls.