Jen Arias

If I could give it no stars, I would! This facility, although seemingly nice to rent and with a somewhat reasonable price was a nightmare. We hosted our annual banquet here recently and ran into one problem after another. Not only was the rental process tedious, which would've been fine had they honored all that was promised, but we had so many issues. I'd never take the time or spend the money again. The city office was helpful initially but after receiving payment, it was nearly impossible to reach them for questions or to coordinate event details. Although the price seemed low, they added on fees for just about everything. For this, I would've rented a full service banquet hall. The day of the event, the police officers that we were forced to pay for, did no stay for the promised time. In addition, the air conditioning broke and we were told it could not be repaired. Our guests were extremely uncomfortably in the Miami summer heat and there was nothing done to help with the situation. After the event, not only did they not listen to our complaint or concerns but they also took nearly 2 months to mail the deposit refund that we were promised. We were searching for a location that we could use on an annual basis but this won't be it!