leonor dias
Latest Reviews
Firefly
I would give negative starts.
We rented a car (biggest category available) and pay with more than one month in advance via their page. We called their phone line and everything was okay.
We received the proof of payment via email and everything was settled.
3 days prior to our arrival, we called the company and everything was settled to pick up the car.
The day of our arrival, when we arrived to pick up the car, they said that they did not had any cars available.
Even though online they were still available.
The guy was actually handing of cars to other clients in front of us!
Then they told us that in that same day, five hours later, they might have a car but it was more expensive than ours because it was bigger (we have showmen then our reservation that our was the biggest model so no possibility of that being true)
They told us that we would need to pay around 5000 pesos more and a deposit of 45000.
After one hour we agreed on paying a bigger deposit and the car was not available anymore.
They told us that we couldn't be refunded in cash but to make a complaint via website and that the total amount would be refunded to us within 2-7 days.
More than 3 weeks have passed and no money. We have called and no solution "just check the page they say"
Contacted them again (one month passed)
Still no refund and nothing in the page.
We find a complaint in PROFECO and are waiting for a legal action.
DO NOT RENT WITH THEN!
They literally have stolen our money!!!!!!!!!!!!!!!
We rented a car (biggest category available) and pay with more than one month in advance via their page. We called their phone line and everything was okay.
We received the proof of payment via email and everything was settled.
3 days prior to our arrival, we called the company and everything was settled to pick up the car.
The day of our arrival, when we arrived to pick up the car, they said that they did not had any cars available.
Even though online they were still available.
The guy was actually handing of cars to other clients in front of us!
Then they told us that in that same day, five hours later, they might have a car but it was more expensive than ours because it was bigger (we have showmen then our reservation that our was the biggest model so no possibility of that being true)
They told us that we would need to pay around 5000 pesos more and a deposit of 45000.
After one hour we agreed on paying a bigger deposit and the car was not available anymore.
They told us that we couldn't be refunded in cash but to make a complaint via website and that the total amount would be refunded to us within 2-7 days.
More than 3 weeks have passed and no money. We have called and no solution "just check the page they say"
Contacted them again (one month passed)
Still no refund and nothing in the page.
We find a complaint in PROFECO and are waiting for a legal action.
DO NOT RENT WITH THEN!
They literally have stolen our money!!!!!!!!!!!!!!!