Marta Herrero Escobedo
Latest Reviews
Palladium Times Square
I had been looking forward to attending Julieta Venega’s concert for weeks. I could not wait to see her life.
However, when I got to the Palladium Times Square well before the concert started, the line to access the venue went around the block. There were no security staff to be seen anywhere and we had to wait for 30 minutes to get into the venue. As a result, by the time we reached our seats (well beyond 8:20 PM) the concert had already started. We missed the first part!
Also, at the entrance I was made to drop in a trash can a perfectly and fully wrapped muffin that I happened to carry in my bag (see picture attached). To my big surprise, mojitos and pizza were sold in the venue, but I was not allowed to keep a muffin I was not even going to eat.
I appreciate that you enforce your policies so strictly. However, I wonder whether your SECURITY AND SAFETY POLICY is enforced with the same seriousness.
People were entering the venue up until 9PM because of the delays and lack of organization to manage access the venue. As a result, during the first hour or so of the concert, people were being ushered to their seats - often several times because the staff doing this job did not know how to do it. This disturbed the rest of the people attending the concert whose view was constantly blocked by people trying to get to their seats. Not to speak of people constantly going up and down the stairs leading to the “dance floor/standing area” to reach the bar conveniently improvised next to the stairs.
I paid a lot of money to enjoy a concert and, instead, I was constantly disturbed by people looking for their seats and going to buy drinks. But the worst part was having to worry about my personal safety since the stairs leading from the “seat area” to the “dance floor area” were constantly blocked by people who were not meant to be there! This blocked our view and compromised the safety and security of all the people attending the concert (I am attaching pictures for reference). People were blocking the stairs and standing on both sides of the area where the seats are. However, your security staff WERE NOWHERE TO BE SEEN.
In short, this concert that was supposed to be great experience turned into a very stressful experience due to the lack of professionalism of your staff and bad organization of the concert in general. I wish you applied your “security and safety policies” as strictly as your food policy.
However, when I got to the Palladium Times Square well before the concert started, the line to access the venue went around the block. There were no security staff to be seen anywhere and we had to wait for 30 minutes to get into the venue. As a result, by the time we reached our seats (well beyond 8:20 PM) the concert had already started. We missed the first part!
Also, at the entrance I was made to drop in a trash can a perfectly and fully wrapped muffin that I happened to carry in my bag (see picture attached). To my big surprise, mojitos and pizza were sold in the venue, but I was not allowed to keep a muffin I was not even going to eat.
I appreciate that you enforce your policies so strictly. However, I wonder whether your SECURITY AND SAFETY POLICY is enforced with the same seriousness.
People were entering the venue up until 9PM because of the delays and lack of organization to manage access the venue. As a result, during the first hour or so of the concert, people were being ushered to their seats - often several times because the staff doing this job did not know how to do it. This disturbed the rest of the people attending the concert whose view was constantly blocked by people trying to get to their seats. Not to speak of people constantly going up and down the stairs leading to the “dance floor/standing area” to reach the bar conveniently improvised next to the stairs.
I paid a lot of money to enjoy a concert and, instead, I was constantly disturbed by people looking for their seats and going to buy drinks. But the worst part was having to worry about my personal safety since the stairs leading from the “seat area” to the “dance floor area” were constantly blocked by people who were not meant to be there! This blocked our view and compromised the safety and security of all the people attending the concert (I am attaching pictures for reference). People were blocking the stairs and standing on both sides of the area where the seats are. However, your security staff WERE NOWHERE TO BE SEEN.
In short, this concert that was supposed to be great experience turned into a very stressful experience due to the lack of professionalism of your staff and bad organization of the concert in general. I wish you applied your “security and safety policies” as strictly as your food policy.