Heather Hardy

I’m writing this review as a “heads up” to anybody booking at this hotel. My husband and I stayed here for a week and the hotel and grounds are gorgeous. We did not have room service the last 5 days we were there. Our room was not cleaned, no fresh towels, no turn down service etc. we tried to ask about this but never had it resolved. The restaurants and excursions that are offered with the package are extremely difficult to get into. So plan on going to the buffet for most of your dining and staying on the hotel grounds. We woke up early every morning (as advised) just to see if there were cancellations for restaurants and excursions. The customer service desk was always full and it took a few hours out of every single day just to see if we could get reservations to different excursions/dining. it did not feel relaxing and overall we were very frustrated. I was told a manager would be calling us to discuss our stay but this never happened. If you decide to book with this hotel, just be prepared. It is very beautiful, but not worth the price or the headache.