Missel Fernandez

This was our second trip to this property, it is a beautiful place. However, we had our emergency travel cash stolen from my backpack by housekeeping in our room. We don't make this accusation lightly, we are confident that it the only way it happened based on a timeline of events. The hotel took an incident report, and told us they would investigate and get back to us within 72 hours. It has been over three weeks and we never heard back. We left a night early (didn't feel comfortable there anymore), and the hotel refused to reimburse us the one night we did not stay. They were not accommodating to our experience in any way. Very disappointing experience.