Jonathan Hale
Latest Reviews
Sea Crest Beach Hotel
My family stayed here in August. We paid an outrageous amount of money (>$800/night, double what we've EVER spent elsewhere on a hotel room) for an "ocean view" suite to celebrate my wife's birthday.
Some of the issues we had were pretty small... things like broken dresser drawers, broken closet doors, dead light bulbs, and very-leaky showers. Some of the issues were more concerning... a tremendous amount of noise in the hallway at night (including someone running a vacuum in front of our door at 11pm), a rodent in the pool, rude staff, and even a stoned server in the restaurant.
But the biggest issue we had was a MASSIVE leak at 6am on our second morning that woke us up because it quite literally sounded like there was a faucet running next to our bed. It turned out there were about a dozen leaks in the room (around the windows) during a rainstorm and water was pouring onto on electrical outlet. We immediately unplugged the air conditioner plugged into the outlet then called the front desk and waited almost an hour and a half for a maintenance person to come and vacuum the water that we hadn't already caught with bath towels.
The front desk person we spoke with was apologetic and refunded the $40/night resort fee but said that he could not adjust the bill further. He said a manager would contact us to make it right, but we never heard from anyone and we received no sort of refund. Just one more thing wrong with this place.
Some of the issues we had were pretty small... things like broken dresser drawers, broken closet doors, dead light bulbs, and very-leaky showers. Some of the issues were more concerning... a tremendous amount of noise in the hallway at night (including someone running a vacuum in front of our door at 11pm), a rodent in the pool, rude staff, and even a stoned server in the restaurant.
But the biggest issue we had was a MASSIVE leak at 6am on our second morning that woke us up because it quite literally sounded like there was a faucet running next to our bed. It turned out there were about a dozen leaks in the room (around the windows) during a rainstorm and water was pouring onto on electrical outlet. We immediately unplugged the air conditioner plugged into the outlet then called the front desk and waited almost an hour and a half for a maintenance person to come and vacuum the water that we hadn't already caught with bath towels.
The front desk person we spoke with was apologetic and refunded the $40/night resort fee but said that he could not adjust the bill further. He said a manager would contact us to make it right, but we never heard from anyone and we received no sort of refund. Just one more thing wrong with this place.