Cameron Brown

The crew on land and the process on land was inefficient and unprofessional. The dock in Kingsville has about 50% of the parking it requires causing dozens of cars to be parked in areas that block access for emergency crews and those with disabilities. When you book online or over the phone and receive email confirmation it's not immediately clear upon arrival (once parking is sorted) if you still need to get a boarding pass or if the email confirmation and QR code will suffice. If you try to ask the lady behind the counter she'll just ignore you and other passengers standing there talking to her. Once you get your boarding pass you learn you have to get return boarding passes from the Pelee Island dock instead of just giving them at the Kingsville office for those with return tickets. Once on the ferry the staff are very polite and professional but efficiency is still lacking. The ferry staff on the upper deck waited for everyone to be seated and the ferry to be moving for about 10 mins to tell passengers they would have to move because they were going to be spraying down the deck (why allow people to get seated if you're going to be immediately spraying it down?). The food on the ferry on the ride to the island was higher quality and lower price than expected. On the ride back no hot food is available, it's basically just small bags of chips. If you take the ferry on the last return trip of the day to Kingsville the seating is very limited.