Don & Cyndi Shurts

BEST MEALS we've had all week in Bar Harbor! We ate lunch and dinner here today and loved every bite. Great flavors! The seasoning was perfect. All four of the dishes we had during the two visits were amazing! Staff was friendly and offered great service.

We arrived last Sunday, August 6th, 2023 and checked it to Sugarloaf Mountain Hotel. Upon entering the room we noticed that to get to the bedroom you had to climb a narrow, wooden, spiral staircase. We called the front desk and told them that was a problem for us, that at our age we didnt feel safe to climb up to the bedroom. We were told there was another unit with no stair’s available but they could not change room because we were there using a RCI exchange (we traded our beautiful mountain timeshare in the Smoky Mountains to stay at Sugarloaf Mountain Hotel). We now know that was a huge mistake. My wife slept downstairs on the full size murphy bed and i climbed the stairs and slept in the bedroom. Many of the activities we were interested in were closed while we were there except for golf. We ate breakfast on Monday at 57North restaurant in the hotel ( I may have the name wrong). Food and service were good; however, the hostress was snarky and rude when she checked our names on the guest list and said to us, “ You do know that your breakfast is not free with your stay don’t you?!?” Of course we did but felt the comment was not friendly or necessary. When we made the reservation were were told there was a pool at the hotel. There is not. They have a pool down the road and charge guests $12 per person per day to use the pool. Late Monday evening it rained and continued to rain all night. At about 4:30 am the ceiling started leaking. Drip, drip,drip the rest of the night. Carpet was wet in the main living room and it was scheduled to rain all day. We felt the customer service was terrible. Very unhelpful. We felt we were treated like second class guests because we had used RCI to book this weeklong vacation. By Tuesday morning we had experienced enough and decided to check out. We did check-out and once again were told because we were Using RCI there was nothing they could do. At this point having been there less than 48 hours we were happy to get out of Sugarloaf Mountain Hotel. We booked accommodations elsewhere and now are enjoying our Maine vacation.