Brittnie Stanley

I visited on April 21, 2023 and had a 2pm lunch reservation for my family of 5. We arrived to the restaurant at 2pm and waited to be seated, we were seated at approximately 215pm and then waited to receive the “spill” of how the restaurant conducts itself, and gave our waiter the drink orders (all waters). Around 220pm we were cleared to go to the salad bar if we wished, four of us individuals did not decide to eat off of the salad bar. We were waiting until our elder guest was done with his salad plate to get started on the meat, however they never came around! We sat around with empty plates until 310PM when our waiter asked if we wanted the check- we notified him WE HAVENT EVEN ATE! We asked if there was a cutoff time for meat to be served, in which he told me that they should serve until the last guest in the restaurant leaves. We then asked for the manager as we were one of the few remaining tables left in the dining room, our waiter came around and stated that they stopped serving meat at 230PM and he apologizes that he didn’t understand why that occurred, that they should have still been serving. Our waiter then proceeds to still bring us a bill although we had not eaten or been served, heck we were not even allowed to go to the salad bar until 220pm, and they stopped serving 10 minutes later! Again, we asked for a manager and were not provided the opportunity to speak with them.
I have called the restaurant twice and have yet to be connected with a manager, I have also left an inquiry to be contacted and have not been contacted. At this point, I am going to dispute the charge with my bank as we should not have been made to pay for meals we didn’t receive in the first place!