Kum K

Food is ok but customer service sucks. If there is delay and you got a customer waiting to pickup, please atleast let the customer know that there is a delay so that they could leave and come back later. They don’t answer or talk to the customer until we specifically ask about the status of the order. Staff working there at the front desk are in their own world and don’t even bother about customers coming in and waiting. I usually order thru doordash but this is the first I ordered directly and had a bad experience. After all this there isn’t a single line of apology for the delay. Please note that Customer service is as much important as the quality and taste of the food. History has seen very big businesses shut their doors due to poor customer service. I would recommend training the people at the front desk on how to give customers a better service and experience.