Delaramm Afkhami

We reserved this hotel for 4 nights, and because of Covid we had to leave sooner and the city was shut down. we only stayed at the hotel for two nights and they didn't refund us for 2 extra nights that we did not use hotel services (although the city was shut down). The main problem was that it was poorly managed and everyone that we reached out told us although we should be refunded, they don't have the authority to refund us and we should call to the main office in Tehran that were not available. Other than that, the hotel services, food , hotel view,... were great.
There was a photographer, named Mr. Saeedii (stay away from him) that the Hotel staff recommended to us, and his studio was located in the main lobby. We took our photos and paid the full price, but we didn't get the files on our whatsapp even 3 month later. He did not return our calls, we reached out to the Hotel, but they didn't take responsibility for their photographer actions. The printed photos were terrible, they didn't do any edits to remove undesired area in the background.